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Purchase and shipment Policy

Ordering and Payment

  • Orders may be placed through our website or by contacting us directly at [contact email or phone number]. Payment must be received in full before an order is processed and shipped. We accept payment by credit card or PayPal.
  • All products and services are subject to availability and may be changed or discontinued at any time without notice. Prices are subject to change without notice, but we will honor the price of a product or service at the time an order is placed, as long as the order is shipped within 30 days of the original purchase date.

Handling and Shipment

  • We offer free standard shipping within [Country] for all orders over [amount]. For orders under [amount], a shipping fee of [amount] will be applied. Expedited shipping is available for an additional fee. 
  • We will make every effort to deliver your order within the estimated delivery time, but delivery times are estimates only and are not guaranteed. We are not responsible for any delays caused by carrier shipping practices, delays due to customs, or any other circumstances beyond our control.

Refund and exchange

  1. Scope
    This Return and Refund Policy applies to all products and services purchased from [Clinic Name] through our website or in-person at our clinic.
  2. Return and Refund Policy for Products
    We offer a 30-day return policy for all products purchased from [Clinic Name]. If you are not satisfied with your purchase, you may return the unopened and unused product to us within 30 days of the original purchase date for a full refund.
  3. Return and Refund Policy for Services
    Due to the nature of our services, we do not offer refunds for services rendered. However, if you are not satisfied with your treatment, please contact us within 72 hours of your appointment and we will do our best to address any concerns you may have and find a resolution that meets your needs.
  4. How to Request a Return or Refund
    To request a return or refund, please contact us at [contact email or phone number] with your order number and a brief explanation of the reason for your request. We will review your request and get back to you within 2 business days with instructions on how to proceed.
  5. Exceptions
    • Products that have been opened or used are not eligible for return or refund.
    • Customized products, such as herbal formulas made specifically for an individual, are not eligible for return or refund.
    • Services that have been rendered are not eligible for refund, but as mentioned above, we will do our best to address any concerns you may have.
Ning Yuan Tang
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